Privacy Policy

Privacy Policy

Effective Date: 23 July 2026

RMS Imports (“RMS Imports”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, or use our vehicle sourcing and import services.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Who We Are

RMS Imports is a UK-based vehicle sourcing and importing business specialising in premium Japanese and European vehicles.

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us using the details provided on our website.

2. Information We Collect

We may collect and process the following information:

Personal Information

  • Full name.
  • Email address.
  • Telephone number.
  • Postal address.
  • Vehicle preferences and specifications.
  • Payment and billing information.
  • Copies of identification documents where required.
  • Communications between you and RMS Imports.

Vehicle Enquiry Information

When completing our vehicle search or enquiry forms, we may collect:

  • Vehicle make and model preferences.
  • Budget information.
  • Preferred specifications.
  • Import requirements.
  • Additional notes submitted by you.

Technical Information

When you visit our website, we may automatically collect:

  • IP address.
  • Browser type and version.
  • Device information.
  • Website usage data.
  • Cookies and tracking information.
  • Pages visited and time spent on our website.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotations.
  • Source and import vehicles on your behalf.
  • Process payments and invoices.
  • Arrange vehicle purchases and registrations.
  • Communicate updates regarding your vehicle order.
  • Improve our website and services.
  • Provide customer support.
  • Comply with legal and regulatory obligations.
  • Detect and prevent fraud or misuse of our services.

We will only use your personal information where we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we process personal information on the following lawful bases:

  • Your consent.
  • Performance of a contract.
  • Compliance with legal obligations.
  • Legitimate business interests.
  • Protection of your vital interests where applicable.

Where consent is required, you may withdraw your consent at any time.

5. Sharing Your Information

We may share your information where necessary with trusted third parties involved in providing our services, including:

  • Shipping and logistics providers.
  • Customs and import agents.
  • Vehicle registration authorities.
  • Payment processors.
  • Professional advisers and accountants.
  • Warranty providers.
  • Website and IT service providers.
  • Government or regulatory bodies where legally required.

We do not sell or rent your personal information to third parties.

6. International Transfers

As part of our vehicle import services, it may be necessary to share certain information with suppliers or partners outside the United Kingdom, including those based in Japan.

Where personal data is transferred internationally, we will take appropriate steps to ensure that your information remains protected in accordance with UK data protection laws.

7. Payment Information

We take reasonable steps to ensure that payment information is processed securely.

Payment details are processed using secure payment methods or financial institutions. We do not store full payment card information on our website unless provided through an authorised and secure payment provider.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services.
  • Fulfil contractual obligations.
  • Comply with legal and tax requirements.
  • Resolve disputes.
  • Maintain business records.

The retention period will vary depending on the nature of the information and any legal obligations that apply.

9. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your information where applicable.
  • Request restriction of processing.
  • Object to certain types of processing.
  • Request data portability.
  • Withdraw consent at any time where consent is relied upon.

We will respond to legitimate requests in accordance with applicable data protection legislation.

10. Marketing Communications

We may contact you regarding:

  • Vehicle enquiries.
  • Quotations.
  • Vehicle sourcing updates.
  • Service-related communications.

Where you have opted in, we may also send promotional or marketing communications.

You may unsubscribe or opt out of marketing communications at any time.

11. Cookies

Our website uses cookies and similar technologies to improve user experience and analyse website performance.

Cookies may be used to:

  • Remember your preferences.
  • Improve website functionality.
  • Measure website traffic.
  • Provide analytics information.
  • Support website security.

Further information is available within our Cookie Policy.

12. Website Security

We implement appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access.
  • Loss or theft.
  • Misuse.
  • Alteration.
  • Disclosure.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We encourage users to review their respective privacy policies before providing any personal information.

14. Children’s Privacy

Our services are intended for individuals aged 18 years and over.

We do not knowingly collect personal information from anyone under the age of 18.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.

Any updates will be published on this page together with the revised effective date.

16. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact RMS Imports using the contact details provided on our website.

You also have the right to lodge a complaint with the UK’s data protection regulator if you believe your personal information has been processed unlawfully.

Last updated: 23 July 2026.